Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed on ZAINE.

ZAINE is an online store operated by JMK Enterprises.

  1. Order Processing

Once an order is placed successfully, ZAINE will process the order after payment confirmation.

Orders are usually processed within 1–3 business days. Processing time may vary during weekends, public holidays, high-demand periods, or due to product availability.

  1. Shipping Locations

ZAINE currently ships orders within India.

Delivery availability may depend on the customer’s location, courier service availability, and product type.

  1. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before the customer completes the order.

ZAINE may offer free shipping on selected products, offers, or order values at its discretion.

  1. Delivery Timeline

Estimated delivery time is usually 3–7 business days after the order is shipped.

Delivery timelines may vary depending on the customer’s location, courier partner, weather conditions, public holidays, strikes, technical issues, or other circumstances beyond our control.

  1. Order Tracking

Once the order is shipped, tracking details may be shared with the customer through email, SMS, WhatsApp, or the website, depending on availability.

Customers can use the tracking details to check the delivery status of their order.

  1. Incorrect Address or Contact Details

Customers must provide the correct name, phone number, email address, and complete delivery address while placing an order.

ZAINE will not be responsible for failed delivery, delay, or additional shipping charges caused by incorrect or incomplete address details provided by the customer.

  1. Delivery Attempts

Courier partners may attempt delivery as per their standard process. If the customer is unavailable or fails to receive the order, the order may be returned to us.

In such cases, re-shipping may be subject to additional shipping charges.

  1. Delayed Delivery

ZAINE works with third-party courier partners for delivery. While we try our best to deliver orders on time, delays may happen due to courier issues, location restrictions, natural events, public holidays, strikes, or other external factors.

ZAINE will not be liable for delays caused by third-party courier partners or circumstances beyond our control.

  1. Damaged or Tampered Package

If the customer receives a damaged, opened, or tampered package, they should not accept the delivery and should contact ZAINE immediately.

Customers may be asked to share photos or videos of the package for verification.

  1. Lost or Undelivered Orders

If an order is marked as delivered but the customer has not received it, the customer must contact ZAINE within 48 hours of the delivery status update.

We will coordinate with the courier partner and try to resolve the issue as soon as possible.

  1. Contact Us

For shipping-related questions, customers can contact us at:

Store Name: ZAINE
Legal Business Name: JMK Enterprises
Email: Contact@ZAINE.in
Phone: +917770067030
Address: Jaswantpura, Chhatrapati Sambhajinagar, Maharashtra 431001