Refund policy
Return, Refund and Cancellation Policy
This Return, Refund and Cancellation Policy applies to all purchases made from ZAINE.
ZAINE is an online store operated by JMK Enterprises.
Business / Legal Name: JMK Enterprises
Store Name: ZAINE
Email: Contact@ZAINE.in
Phone: +917770067030
Address: Jaswantpura, Chhatrapati Sambhajinagar, Maharashtra 431001
-
Returns
Customers may request a return if the product received is damaged, defective, incorrect, or not as described on our website.
To be eligible for a return, the product must be unused, in its original condition, and returned with original packaging, invoice, tags, and accessories, if applicable.
Return requests must be raised within [7 days] from the date of delivery.
-
Non-Returnable Items
The following items are not eligible for return:
-
Products damaged due to customer misuse
-
Used, altered, washed, or tampered products
-
Products without original packaging, tags, or invoice
-
Items marked as non-returnable on the product page
-
Gift cards, digital products, or downloadable products, if applicable
-
Services already delivered or completed, if applicable
-
Refunds
Once we receive and inspect the returned product, we will notify the customer about the approval or rejection of the refund request.
If the refund is approved, the amount will be processed to the original payment method within 5–7 business days.
The actual time taken for the refunded amount to reflect in the customer’s account may depend on the bank, payment gateway, card issuer, or wallet provider.
Shipping charges, handling charges, and payment gateway charges may be non-refundable unless the issue is due to an error from our side.
-
Cancellation Policy
Customers may request cancellation of an order before the order is shipped, processed, or packed.
Once the order has been shipped, processed, or packed, cancellation may not be possible.
If the cancellation request is approved, the refund will be processed to the original payment method within 5–7 business days.
-
Damaged, Defective, or Incorrect Products
If a customer receives a damaged, defective, or incorrect product, they must contact ZAINE within 48 hours of delivery.
Customers should share the order number, photos, videos, and details of the issue for verification.
After verification, ZAINE may offer a replacement, exchange, or refund depending on the issue and product availability.
-
How to Request a Return, Refund, or Cancellation
To request a return, refund, or cancellation, customers can contact us at:
Store Name: ZAINE
Business / Legal Name: JMK Enterprises
Email: Contact@ZAINE.in
Phone: +917770067030
Address: Jaswantpura, Chhatrapati Sambhajinagar, Maharashtra 431001
Customers must include their order number, registered name, contact details, reason for the request, and supporting proof where applicable.
-
Policy Updates
ZAINE reserves the right to update or modify this Return, Refund and Cancellation Policy at any time. The updated policy will be posted on this website.